Privacy Policy
Last updated: January 15, 2025
TradeKama is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes how TradeKama ("we," "us," or "our") collects, uses, and protects your information when you use our B2B marketplace platform. By using TradeKama, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Information You Provide
Account Information:
- Business name and registration details
- Contact person name and title
- Email address and phone number
- Business address and location
- Tax identification numbers
- Bank account details (for suppliers)
Business Profile Information:
- Company description and history
- Product catalogs and specifications
- Certifications and licenses
- Business documents and verification materials
- Photos and videos of products/facilities
2. Information Collected Automatically
- Usage Data: Pages visited, features used, time spent
- Device Information: IP address, browser type, operating system
- Cookies: Session data, preferences, authentication tokens
- Transaction Data: RFQs submitted, quotes received, orders placed
- Communication Data: Messages, inquiries, support tickets
How We Use Your Information
Provide Platform Services
Create and manage accounts, facilitate connections between buyers and suppliers, process transactions and RFQs
Verification & Security
Verify business authenticity, prevent fraud, maintain platform security, comply with legal requirements
Communication
Send transactional emails, platform updates, marketing communications (with consent), customer support responses
Improve Services
Analyze usage patterns, enhance features, personalize user experience, conduct research and analytics
Information Sharing
We share your information in the following situations:
- •With Other Users: Business profiles, product listings, and transaction history are visible to other platform users
- •Service Providers: Payment processors, verification services, hosting providers, analytics tools
- •Legal Requirements: When required by law, court orders, or regulatory authorities
- •Business Transfers: In case of merger, acquisition, or sale of assets
- •With Your Consent: When you explicitly authorize information sharing
We DO NOT:
- ✗ Sell your personal information to third parties
- ✗ Share sensitive financial information without encryption
- ✗ Use your data for purposes unrelated to platform services
Data Security
We implement industry-standard security measures to protect your information:
🔒 Encryption
SSL/TLS encryption for data transmission
🛡️ Access Controls
Role-based permissions and authentication
🔐 Secure Storage
Encrypted databases and secure servers
👁️ Monitoring
24/7 security monitoring and alerts
Your Rights
✓ Access Your Data
Request a copy of all personal data we hold about you
✓ Correct Inaccuracies
Update or correct any inaccurate information in your profile
✓ Delete Your Account
Request permanent deletion of your account and associated data
✓ Data Portability
Export your data in a machine-readable format
✓ Opt-Out
Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at privacy@tradekama.com
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, session management | Session/1 year |
| Analytics | Usage analysis, performance monitoring | 2 years |
| Preference | Language, currency, saved settings | 1 year |
| Marketing | Personalized ads, campaign tracking | 90 days |
Children's Privacy
Age Restriction
TradeKama is a business platform intended for users 18 years and older. We do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us immediately at privacy@tradekama.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through standard contractual clauses and compliance with international data protection regulations (GDPR, AfCFTA data provisions).
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via:
- Email notification to your registered address
- Prominent notice on the platform
- In-app notifications
Continued use of TradeKama after changes constitutes acceptance of the updated policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy:
Data Protection Officer
TradeKama Limited
Ridge, Accra, Ghana
This Privacy Policy is effective as of January 15, 2025